For the last decade-plus, Chris Jastrzebski has been a crucial member of the Exigent team. After starting as a technical services coordinator in 2008, Chris has systematically grown his expertise and his contributions to the success of the company. Now, as Director of Service Delivery, Chris is responsible for all aspects of the company's IT services experience and oversees the company's largest department.
He directs Exigent's exceptional service desk, charged with ensuring each client receives world-class service, proactive support, and the personal attention that defines Exigent's service level agreements.
Additionally, Chris oversees the recruitment and training of the services team, which includes curriculum development and technical assessments with a constant focus on improvement and knowledge building. He also manages all project engineers, solutions architects, project managers, and help desk technicians.
In his role, Chris works to bring both sides of the business together, with a keen focus on people. He enables the delivery of exceptional customer service by ensuring the services team feels engaged and fulfilled—driving the highest level of success for both sides.
A native of New Jersey, Chris joined Exigent in 2008. He leveraged his experience in retail and customer service as he grew through several roles at the company—from entry-level to inside sales and procurement to a management position. His knack for bringing together people and operations aligns perfectly with Exigent's focus on helping people, which Chris calls the "heart of what we do."
He is a member of the Information Technology Service Management and Operations Users Group (ITSMO). He is certified in ITIL Foundations and earned his associate degree in Computer Information Systems.
