Augment Co-Managed IT Services

Q: What are Co-Managed IT Services?

In co-managed IT, an organization partners with a managed services provider when its in-house IT staff doesn't have enought time to support the business needs or perhaps doesn't have the specialized technology skills to manage certain aspects of the IT environment. For example, an organization may outsource helpdesk support to it MSP, but handle IT projects with existing staff. Or, a business may use an MSP to manage cyberescurity and compliance needs while the internal staff focuses on daily support tickets.

Q: What type of business can use co-managed IT services?

The primary factor in determining if a co-managed model is a fit for your organization is the presence of an in-house IT person or team. While any company can use co-managed IT services, this model is primarily leveraged by midsized to large companies with a significant IT environment already supported by an IT staff.

Q: How do co-managed IT services work?

While there are different ways to approach co-managed IT services, at Exigent we start by pairing co-managed IT clients with a skilled Technical Advisor who serves as your point of contact and oversees the operations handled by our team. Think of that person as your virtual IT co-director. From there, clients pick the right co-managed subscription service depending on their needs: infrastructure management, end user support, or workstation management.

Q: What are the advantages of co-managed IT services?

Flexiblity is the #1 advantage, however there are many benefits, includiing: Retain control over IT operations Dependable, experienced IT support Technology services tailored to specific requirements Quick access to experts while you avoid hiring, onboarding, and training new staff Lighter workload for in-house IT staff Scalability support and service accelerates business growth Adopt new technologies more quickly Expertise with specialty solutions

A Collaborative Approach to Managed IT Services

Augment Co-Managed IT is the perfect fit when your in-house team needs specialized assistance, additional experts on call, or off-hours coverage.

Our co-managed offering combines the convenience of an internal IT department with the expertise of a managed service provider (MSP). Often ideal for larger organizations, the co-managed model enables internal IT teams to divide roles and responsibilities based on technology, skill gaps, or expertise – getting the most value and enhanced support from Exigent.

Co-Managed IT provides alternatives to hiring additional staff or specialists, offering cost savings and enabling organizations to be more agile with IT support, projects, optimization, and special tech requirements.

Is Augment Co-Managed IT the Right Fit for Your Organization?

Our flexible, collaborative approach enables a stable, innovative IT environment to free up your technology team to focus on impactful projects.

Retain control over IT operations
Serves as flexible extension of your IT team
Dependable, experienced IT support
Technology services tailored to specific requirements
Quick access to experts while you avoid hiring, onboarding, and training new staff
Lighter workload for in-house IT staff
Scalability support and service accelerate business growth
Adopt new technologies more quickly
Expertise with specialty solutions
Alignment with business goals

What Does Augment Co-Managed IT Include?

Assigned Technical Advisor

Your Technical Advisor is a key resource, ensuring your organization can fully leverage Exigent's services. This member of our team strategically integrates solutions to enhance your IT infrastructure and performance, serving as a solutions architect and overseeing IT projects where Exigent is involved.

As needed, the Technical Advisor can also engage in broader vCIO services (available on a billable basis), providing deeper IT leadership and guidance. Whether providing full IT leadership or augmenting your current IT team, the Technical Advisor adapts to your needs.

Within the Augment IT co-managed model, your organization will then select at least one subscription from the following, based on what you need our IT team to manage:

Infrastructure Management: Unlimited monitoring, alerting, patching, break-fix support, and provisioning for servers and network devices. Includes network management and ticketing system access.
End User Support: Unlimited remote, onsite, and after-hours software and application support for employees. Includes ticketing system access for transparency and tracking.
Workstation Management: Structured onboarding/offboarding for employees, and unlimited monitoring, alerting, patching, and break-fix support for workstations and laptops.

Choose from Flexible Enhanced Services

Your organization can layer on additional services with Augment Co-Managed IT to enhance your overall IT environment (additional monthly fee):

Security awareness training to bolster employee education and engagement
Endpoint Detection and Response (EDR) for comprehensive protection against endpoint threats
Advanced email security, including spam filtering, phishing detection, and email authenticity verification through SPF/DKIM management
Recurring vulnerability assessments
Incident response plan and triage
Microsoft 365 Licensing
Project execution and management
Hardware and software procurement
Dark Web monitoring
Recurring block agreements for discounted professional services
Managed backup services
Managed firewall

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With Exigent, Giordano, Halleran & Ciesla has the safety net of an experienced managed services provider (MSP). “We like that extra layer of protection; in particular, Exigent helps us with security testing and 24x7 monitoring. If something happens overnight, we can start working together to resolve the issue before the doors open.”

Keith Progebin, IT manager, Giordano, Halleran & Ciesla

Our Outsourced IT Services By The Numbers

24/7/365

Responsive managed services keep your business running smoothly

25+ Years

As a reliable, proactive services provider for small to medium-sized businesses

97.12%

Average CSAT rating over the past 12 months.

Co-Managed IT Services FAQ

What are Co-Managed IT Services?

What type of business can use co-managed IT services?

How do co-managed IT services work?

What are the advantages of co-managed IT services?

Ready to collaborate for a new level of effective technology services?

Let's start working together to create the perfect balance between your team and ours.