Augment Co-Managed IT

In co-managed IT, an organization partners with a managed services provider when its in-house IT staff doesn't have enought time to support the business needs or perhaps doesn't have the specialized technology skills to manage certain aspects of the IT environment. For example, an organization may outsource helpdesk support to it MSP, but handle IT projects with existing staff. Or, a business may use an MSP to manage cyberescurity and compliance needs while the internal staff focuses on daily support tickets. The advantages of this collaborative, hybrid approach is scale, flexibility and easy access to expertise without hiring.

The primary factor in determining if a co-managed model is a fit for your organization is the presence of an in-house IT person or team. While any company can use co-sourced IT services, this model is primarily leveraged by midsized to large companies with a significant IT environment already supported by an IT staff. 

While there are different ways to approach co-managed IT services, at Exigent we start by pairing co-managed IT clients with a skilled Technical Advisor who serves as your point of contact and oversees the operations handled by our team. Think of that person as your virtual IT co-director. From there, clients pick the right co-managed subscription service depending on their needs: infrastructure management, end user support, or workstation management.  

Flexiblity is the #1 advantage, however there are many benefits to the highly collaborative co-managed IT services model, includiing: 

• Retain control over IT operations
• Dependable, experienced IT support
• Technology services tailored to specific requirements
• Quick access to experts while you avoid hiring, onboarding, and training new staff
• Lighter workload for in-house IT staff
• Scalability support and service accelerates business growth
• Adopt new technologies more quickly
• Expertise with specialty solutions

With fully managed IT, an MSP such as Exigent handles all aspects of IT management, while co-managed IT allows your internal IT team to retain control over specific tasks. Our team provides additional support where needed in the flexible, co-sourced IT model.

Co-Managed IT is ideal for organizations that:

• Have an internal IT team but need additional expertise
• Want to offload time-consuming tasks like monitoring, patching, or helpdesk support
• Need expertise with complex solutions such as advanced cybersecurity
• Require backup support for IT staff to ensure 24/7 coverage

While co-sourced IT may not fit all organizations, those looking for flexible, scalable IT support to work alongside existing IT staff often find co-managed IT a valuable option.