A Collaborative Approach to Managed IT Services
Augment Co-Managed IT is the perfect fit when your in-house team needs specialized assistance, additional experts on call, or off-hours coverage.
Our co-managed offering combines the convenience of an internal IT department with the expertise of a managed service provider (MSP). Often ideal for larger organizations, the co-managed model enables internal IT teams to divide roles and responsibilities based on technology, skill gaps, or expertise – getting the most value and enhanced support from Exigent.
Co-Managed IT provides alternatives to hiring additional staff or specialists, offering cost savings and enabling organizations to be more agile with IT support, projects, optimization, and special tech requirements.
Is Augment Co-Managed IT the Right Fit for Your Organization?
- Retain control over IT operations
- Serves as flexible extension of your IT team
- Dependable, experienced IT support
- Technology services tailored to specific requirements
- Quick access to experts while you avoid hiring, onboarding, and training new staff
- Lighter workload for in-house IT staff
- Scalability support and service accelerate business growth
- Adopt new technologies more quickly
- Expertise with specialty solutions
- Alignment with business goals
What Does Augment Co-Managed IT Include?
Assigned Technical Advisor
Your Technical Advisor is a key resource, ensuring your organization can fully leverage Exigent's services. This member of our team strategically integrates solutions to enhance your IT infrastructure and performance, serving as a solutions architect and overseeing IT projects where Exigent is involved.
As needed, the Technical Advisor can also engage in broader vCIO services (available on a billable basis), providing deeper IT leadership and guidance. Whether providing full IT leadership or augmenting your current IT team, the Technical Advisor adapts to your needs.
Within the Augment IT co-managed model, your organization will then select at least one subscription from the following, based on what you need our IT team to manage:
- Infrastructure Management: Unlimited monitoring, alerting, patching, break-fix support, and provisioning for servers and network devices. Includes network management and ticketing system access.
- End User Support: Unlimited remote, onsite, and after-hours software and application support for employees. Includes ticketing system access for transparency and tracking.
- Workstation Management: Structured onboarding/offboarding for employees, and unlimited monitoring, alerting, patching, and break-fix support for workstations and laptops.
Choose from Flexible Enhanced Services
Your organization can layer on additional services with Augment Co-Managed IT to enhance your overall IT environment (additional monthly fee):
- Security awareness training to bolster employee education and engagement
- Endpoint Detection and Response (EDR) for comprehensive protection against endpoint threats
- Advanced email security, including spam filtering, phishing detection, and email authenticity verification through SPF/DKIM management
- Recurring vulnerability assessments
- Incident response plan and triage
- Microsoft 365 Licensing
- Project execution and management
- Hardware and software procurement
- Dark Web monitoring
- Recurring block agreements for discounted professional services
- Managed backup services
- Managed firewall
With Exigent, Giordano, Halleran & Ciesla has the safety net of an experienced managed services provider (MSP). “We like that extra layer of protection; in particular, Exigent helps us with security testing and 24x7 monitoring. If something happens overnight, we can start working together to resolve the issue before the doors open.”
Keith Progebin, IT manager, Giordano, Halleran & Ciesla
Our Outsourced IT Services By The Numbers
Co-Managed IT Services FAQ
What are Co-Managed IT Services?
What type of business can use co-managed IT services?
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