Even after recognizing gaps in their current IT services or realizing the positive impact a transition to managed services could make on their business, many businesses still hesitate to select an MSP or switch to a new partner. We understand the decision to move forward can feel daunting. Let's explore the common reasons for stalling. We'll do our best to address concerns and help your organization make a more confident decision.
Fear of Disruption
Switching MSPs often conjures fears of days of downtime or multiple service interruptions. While transitions require careful planning, reputable MSPs have established onboarding processes to ensure minimal disruption. Plus, it's important to weigh the short-term inconvenience of a transition against the long-term benefits of improved IT support. For those exploring a new relationship with an MSP, be sure to share your concerns so that your new partner can walk you through a detailed onboarding roadmap to ease your anxiety.
Lack of Time
Busy decision-makers often worry they don't have the bandwidth to manage a transition. However, a skilled MSP will handle much of the heavy lifting, from data migration to system integration, allowing your team to stay focused on business operations. At Exigent, we use a detailed but simple fact-gathering process at the start of onboarding that allows us to handle most of the transition with our team from that point on.
Financial Concerns
The perception that switching providers is costly can be a barrier. Yet, sticking with a subpar provider may cost more in the long run through downtime, inefficiencies, or missed growth opportunities. A transparent cost-benefit analysis from a new MSP can clarify the value of making a change—and allow you to compare apples to apples with your current provider. For those thinking about adopting managed services, be sure to ask a lot of questions and fully review your managed services agreement and service level agreements (the timeline for responding to tickets and other issues). We recommend looking for an MSP that publicly shares pricing and can provide clear documentation about both managed services agreement pricing and other service pricing, such as hourly fees for project work that might arise.
Relationship Loyalty
For those organizations already utilizing an MPS, long-standing relationships can create emotional hesitation, even when the service no longer meets expectations. While loyalty is valuable, it shouldn't come at the expense of your business's success and growth. A business agreement must work for both parties and while you may truly like the team handling your business needs, if responsiveness or expertise is lacking, it is time to move on.
Fear of Data Loss
Concerns about losing critical data during the transition can hold businesses back from taking the plunge into managed services or changing providers. A trustworthy MSP will have a secure data migration plan to protect your information and ensure a seamless transition. Again, detailed onboarding documentation should explain the process, but if you remain hesitant, ask your new MSP for a detailed explanation of how data backups and redundancies will protect your crucial operational data during migration, especially if you operate in a highly regulated industry.
Skepticism About Promises
Past experiences with overpromising and underdelivering can lead to skepticism about potential new MSP partners. To overcome this, look for MSPs with strong references, measurable service level agreements (SLAs), and a proven track record of success. Don't hesitate to ask for customer references – we promise we don't take it personally. You should also evaluate your MSP partner's existing customer tenure and employee turnover rates, both good indicators of a reputable provider.
Contractual Obligations
Many businesses feel trapped by existing contracts with termination penalties. However, a detailed review of the contract may reveal opportunities to negotiate or transition without excessive costs. You can also ask your new MSP for assistance; some will provide delayed billing to ease the transition financially.
Misjudging the Impact of Poor Service
Some businesses underestimate how much their current MSP's shortcomings are costing them. A comprehensive IT audit from a prospective MSP can shed light on hidden inefficiencies and risks, helping to quantify the true cost of inaction. This audit is also valuable for companies evaluating managed services for the first time. Don't overlook the impact on morale and productivity if your IT provider isn't responsive or doesn't provide friendly service. Lastly, any delay in resolving IT issues or a lack of proactive maintenance can lead to outages that cost you customers.
Making the Decision Easier
Switching MSPs doesn't have to be overwhelming. By partnering with an MSP that provides clear communication, transparent processes, and a seamless onboarding experience, businesses can feel confident about making the move. If you're considering a switch, start by asking the right questions and finding a partner who truly aligns with your business's needs and goals.
Download our MSP buyer's guide for tips on how to best accomplish that or contact Exigent for a free consultation.
